VTech Safe & Sound Digital Audio Baby Monitor with Two Parent Units - Damaged Packaging Item $17.32 (Reg $54.98) + Free Shipping With Amazon Prime Or $49 Order. These items are sold as Damaged Packaging Items. These are NOT used items. They are either new returns or items that the package is damaged. You can read the description next to each item to see the condition of the item, some may have slight cosmetic damage like a scratch, and others only the package is damaged. If for some reason you aren't happy Amazon will always replace it for you.